Guest Concepts First Pencil software is ABSOLUTELY HANDS DOWN the most user friendly, and customer friendly of any desking tool that I have ever had the privilege of using. The customer support that I have received has surpassed any support team from any major company I have dealt with A.K.A. Cox, Reynolds & Reynolds, ETC. The really cool thing about First Pencil is that is actually REALLY FUN TO USE!!!! You will not be disappointed.