In today’s competitive market, boosting your dealership’s CSI Score should be one of your top priorities. This month’s tip will help you to increase your dealership’s CSI score.
February TIP:
- Use video to provide customers with a vehicle tour. With more consumers shopping online today, to boost customer experience and your CSI score, the sales process should incorporate a video tour of the car showing the multiple features available.
- Follow-up with your customers is time sensitive because most CSI surveys are sent two days following a sale. A best practice is sending customers a follow-up email after the purchase.
- Make the customer journey easy. A frustrated customer is going to give a low CSI score. Your dealership should create a seamless buying experience. The better the experience, the higher customer satisfaction. Regular communication and responding to customers quickly is one of the best ways to improve the buying process.
1st Pencil was designed by automotive professionals and is bursting with features that will enhance customer experience and increase your CSI score.
